Basics

Ways to shape an emotional episode

Explore how changes in attention, interpretation and action can influence an emotional episode.

One unanswered-message card sits beside three adjustable routes: an attention spotlight, an interpretation note and a response draft.
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The picture in words

Attention
Choose where to direct attention.
Interpretation
Consider another meaning of the situation.
Action
Choose how to respond in context.

Reading the illustration

Read the three tools as possible points of influence. Attention, interpretation and action offer different ways to shape an episode in context.

Try a question

How could a different interpretation of a delayed reply influence the next action?

Show the explanation

Considering that the recipient may be busy can change the meaning of the delay and support a more measured response. The usefulness of a strategy depends on the situation.

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